Enter your citation number (including any letters). Here’s where to find your citation number: https://trimet.org/citation/img/citation-location.jpg.
Enter your 16-digit Hop card number. Here’s where to find your Hop card number: https://trimet.org/citation/img/hop-card-location.jpg.
Tip: Be sure to include the time/day, location and bus/rail line, if applicable. If you can tell us the bus/train number or Stop ID number, that helps too.